Video: Digital Divide Interview with Lauren Cucinotta

LaurenCucinotta

Recently, 1&1 hosted “BurgerBreak” at David Burke Kitchen in New York City.

At this event, attendees saw an informative discussion from a panel of small business experts. Lauren Cucinotta, Director of Community for Decoded, participated in a panel discussion surrounding the “Digital Divide”, addressing the disconnect between what consumers are demanding from SMBs online and what businesses are actually delivering.

In this video, Lauren discusses the key takeaways from her discussion. “The world is increasingly digital, so when delivering a customer experience, you really have to meet people where they are — whether that be on a mobile device, Twitter, or Facebook — and reduce the friction of how you’re delivering this information to them,” she said.

read more
Category: Net Culture
0 comments

WordPress 4.1 is now available to install via Click & Build

WordPressThemes

Attention WordPress users: Update to the brand new WordPress 4.1. This new version is now available for 1&1 customers to install with just a few clicks via the 1&1 App Center. Since a lot of enhancements are included in this release, all WordPress users are encouraged to update their version. Those using Safe Mode have nothing to worry about because 1&1 will update your installation automatically. Free Mode users are advised to manually install the update.

read more
Category: Server & Hosting
0 comments

A Support Ticket System Improves Your Customers’ Experience

user experience

One of the most effective ways to stay on top of customer service requests is through the use of an online support ticket system: it manages everything from the customer’s initial contact to the final step where their question is answered or issue resolved to all parties’ satisfaction.

osTicket is a free and open-source customer support ticket system, packing in all the functionality you could possibly need. You can add it to your 1&1-hosted website via the 1&1 App Center.

read more
Category: MyWebsite & Apps
0 comments

December 19: A Wrap-up of This Week’s Posts

Most Popular Blog Posts

We cover a wide range of topics each week on the 1&1 Blog. To recap the posts of the week, we have collected them below. Check out these, and several other posts at http://blog.1and1.com/!

  • How Call Tracking helps SMBs analyze marketing performance? (http://1a1s.us/14l) – These days, there are plenty of ways a business can collect consumer and market data. Options include online surveys, traffic analysis, sales overview and more. However, perhaps the most effective way a business can understand and analyze performance is by going through their inbound calls. Who calls? How consumers got to know about the business? Newspaper? Landing page? How long does he speaks with your business? Call tracking can help your business do that. Here I’ll explain you why.
read more
Category: Blog Wrap-Ups
0 comments

Don’t Fall for the Traps: Do’s and Don’ts of the Office Holiday Party

Gifts_Top-level-domain

If you are some of the lucky few, holiday parties are still a reason to celebrate at the office this time of year. Typically the first to go when a company encounters financial constraints, office holiday parties are a great way to boost morale and bring co-workers together outside the confines of the office. Although a good excuse to let loose with co-workers after a year of hard work, it is all too easy to fall into the traps unintentionally set by the party planning committee. Free food, open bars and a casual environment have all the makings of a fun Friday night, but an embarrassing Monday. Below, we outline the top 5 traps to avoid at your office holiday celebration.

Trap 1: The Allure of the Open Bar

At the majority of office events, companies use the common social lubricant of alcohol to help get their guests in the party mood. While this may be a great opportunity to try those fancy martinis and/or that top shelf liquor, alcohol has the power to lower inhibitions and alter your judgment. Don’t fall into this trap. Even if you think you can properly handle your alcohol, remember that perceptions can have a big impact on your office reputation. You don’t want to look like you’re constantly in line at the bar or drinking too much. Limit your alcohol intake to a glass of wine or single mixed drink to ensure that your professionalism stays intact.

Trap 2: No “Professional Attire” Dress Code Restriction 

“Yes! Finally an opportunity to get out of those boring suits!”

While a cocktail or causal dress code is in effect for most gatherings outside the office, this is not the time to break out your newest mini-skirt of favorite old band t-shirt. If you wouldn’t want your CEO to see you dressed in your outfit, then you should not wear it to the office party. Bright colors, sequins or even festive accessories are great ways to enhance your party outfit, but keep anything revealing, sheer or suggestive at home.

read more
Category: Uncategorized
0 comments

Video: How is the New TLD Market Progressing

RobinRudat-TLD2

Recently, 1&1 Internet’s Head of Domains and Productivity, Robin Rudat, spoke about how the new top-level domains (TLDs) market has progressed in its first 6 months.

“Launching the local TLDs really helps people to understand them, which is something that is very important,” he said.

Check out the exclusive video!

read more
Category: Server & Hosting
0 comments

The 1&1 MyWebsite Blog Goes Mobile

MyWebsiteBlogApp

Small business owners and entrepreneurs take on many roles in their organization, and often do not have the time to always be in front of their computer – whether they are meeting customers face-to-face or dealing with business partners. Even while traveling, it is important to keep their customers informed about news and events of the business, but they must rely on a mobile device such as a smartphone or tablet. Thanks to the new 1&1 MyWebsite Blog app, now available for iOS and Android, business owners can access and update their blog on-the-go.

With the new app for MyWebsite customers, users can create a new blog post, customize it with images, and publish directly from their mobile device. The app can also be combined with the existing 1&1 Web Analytics app to provide an overview of key statistics for your website.

read more
Category: MyWebsite & Apps
0 comments

Video: 1&1′s Approach to Introducing New TLDs

RobinRudat-TLD

Recently 1&1 Internet’s Head of Domains and Productivity, Robin Rudat, spoke about 1&1′s approach to new top-level domains (TLDs), and what they mean for our customers and the industry.

“The domains mean something to the customer and really matter in the business. And you can really improve your online success by choosing the right domain,” he said.

Check out the exclusive video!

read more
Category: Server & Hosting
0 comments

Video: Digital Divide Interview with Edward Hasicka

EdwardHasicka

Recently, 1&1 hosted “BurgerBreak” at David Burke Kitchen in New York City.

At this event, attendees saw an informative discussion from a panel of small business experts. Edward Hasicka, co-owner of real estate firm NEXT PERFECT HOME, participated in a panel discussion surrounding the “Digital Divide”, addressing the disconnect between what consumers are demanding from SMBs online and what businesses are actually delivering.

In this video, Edward discusses the key takeaways from his discussion. “Every small business needs to find a way to get involved with digital technology. You can’t be afraid of it, you just have to embrace it and make it part of your business process,” he said.

read more
Category: Net Culture
0 comments

Joomla! Community Increases Quality with 1&1 Servers

1and1-joomla-cubes

The Joomla! community is always looking for new ways to improve the quality of their content management system (CMS). In the future, they will rely on automated Selenium tests in order to develop the Joomla! core. 1&1 now provides the community with three powerful servers (housed in one of 1&1’s state-of-the-art data centers) to help accomplish this goal. The combination of computing power and fine-grained test automation will assist in significantly improving quality and development speed.

read more
Category: Developers
0 comments
show older posts