I graduated from the University of Oregon in 2003 with degrees in Sociology and Economics. During my tenure as senior technical support from Act! 6 to 2012, I conducted “seven years of customer interviews”. I recently joined the product management team where I lead development efforts for Sage ACT! 2013 SP1, Act! v16, and Act! v17. When I'm not collaborating with customers and development I enjoy playing bluegrass music on my mandolin for my two year old son. Connect with me on LinkedIn, Twitter - @nebjiman, and the Act! Community.