Donna Airey

Posts by Donna Airey

Interact: Building Relationships with Online Customers

Building relationships with customers and users has never been more important. In an era of automation, self-service, outsourced call centers and elaborate phone trees, more and more companies are abandoning traditional, human-centered interactions in favor of cheaper solutions. While this means you could be stuck talking to a robot for hours about your credit card, it also opens new ways to differentiate your business from the competition.

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Category: eBusiness | MyWebsite & Apps | News | Products | Tips | Videos & Webinars
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