Tag Archives: live chat

How to Improve Your Customer Service in Real-Time

Between apps, social media profiles and websites, consumers today have high expectations for customer service. You’ll often hear of customers choosing a business over another because they have an easy to navigate web presence, they are easily found online, or simply because the website is aesthetically pleasing. But another aspect they’ll consider? Real-time customer service, whether it’s through easy online scheduling or a live chat with a representative.

read more
Category: eBusiness | MyWebsite & Apps
0 comments0

How Adding LiveChat to Your Website Can Improve Customer Satisfaction

by Olga Kolodynska

What is the most important thing in customer service for you? For 44% of online consumers it is having a live person answer their questions while they are in the middle of an online purchase.  Moreover researchers show, customers are willing to pay more for products if the company provides a great customer service. So why not provide a LiveChat on your website to improve your customer satisfaction?

read more
Category: MyWebsite & Apps
0 comments0

Communication Made Easy: The LiveChat App by 1&1

Business owners understand that effective and fast communication with customers is very important. Traditionally, companies allow for customer questions via phone or e-mail, but both of these options are time consuming and sometimes not ideal for users, causing frustration. To prevent this inconvenience for your customers, it is important to show that your company is present and ready to solve their questions in a timely manner.

read more
Category: MyWebsite & Apps
0 comments0